• We ship all packages via United Parcel Service (UPS).
• Please make sure to enter the correct shipping address in order to receive items on time. Customers will be responsible for any other charges and fees if an address is entered incorrectly.
PO Boxes are NOT allowed for the shipping address.
• Please go to My Account > Order Status". Once you find this order number, you can track your shipment by clicking on the order number. Please allow 24 hours from your order date to view the order status for your package.
• All orders will be proceeded and shipped only during weekdays (Monday thru Friday ).
• The Next Day Air, 2nd Day Air, and 3-day select options does not mean that the package will always be received the next day, two days, or three days as it only refers to the business days the package will be in transit. UPS does not normally deliver on weekends and there is a separate option specifically for Next Day Air Saturday delivery. If there are any doubts or questions in regard to the different shipping methods, please feel free to contact us at customer support.
2. RETURN & EXCHANGE POLICY
• Any items returned without a Return Authorization Number, a completed RETURN Form, and a copy of the sales invoice will be discarded. No credits will be applied.
• Returns on sales invoices older than 15 days will not be accepted. Items returned from sales invoice older than 15 days will be discarded and NO credits will be applied.
• Any returns received will be issued as a store credit to your MOVA FASHION’S Account. We do NOT issue exchanges or replacements. In order to receive a monetary refund to your credit card, you must request it and report your return within 10 days from the day you receive the item. A restocking fee (10% of the item price) applies to all non-damaged returns.
• Customers are responsible for the applicable shipping charges for non-damaged items returned. For damaged returns, please only ship via the United Parcel Service (UPS) ground mail if you wish to be given credit for shipping costs. Any other shipping method will NOT be reimbursed.
• The Return Authorization number is only valid for 2 weeks. If the return is not shipped within this 2 week period, you will NOT be credited.
• For speedier processing of your return, please provide the items with their original packaging and correct item number.
• Items that come in sets (such as a necklace and earring set) must be returned in full to receive credit (i.e., you must return both the earrings and necklace in an earring set to receive any credit).
3. HOW TO REPORT A RETURN
• If you would like to report returns, please send us an e-mail to firstname.lastname@example.org with your Order number in the subject field.
One of our customer service representatives will contact you via phone or e-mail.
• A return authorization number will be given. You will NOT be able to return your items without an authorization number.
4. WHERE TO SEND A RETURN
• The return address:
727-A Commercial Ave.
Carlstadt, NJ 07072